Privacy Policy TH77 – User Personal Data Protection

01 Introduction

TH77 cares about the privacy of every user who trusts our platform. As a responsible online entertainment platform, we understand that your personal information is a trust that must be safeguarded wholeheartedly.

This Privacy Policy is designed to ensure you have a clear understanding of the types of data we collect, why we need it, and how we use it. We are committed to not using your data beyond the scope stated in this document without your prior consent.

We encourage you to read this Privacy Policy in full. If you have any questions after reading it, the TH77 support team is ready to assist you via 24/7 Live Chat.

02 Personal Data We Collect

Th77 only collects data that is strictly necessary to provide you with a safe and quality service. The following are the categories of data we collect:

Data You Provide Directly

• Registration information: full name, date of birth, email address, phone number, and password.
• Identity verification documents (KYC): copy of identity card, passport, or other supporting documents for account verification purposes.
• Financial information: bank account details, digital wallet numbers, or other payment methods used for deposits and withdrawals.
• Communications: any messages or inquiries you submit to our customer support team.

Data Collected Automatically

• Usage data: pages visited, games played, session duration, and actions taken within the platform.
• Device data: device type, operating system, browser version, and screen resolution.
• Network data: IP address, geographic location (city/country level), and internet service provider.
• Cookie data: user preferences, login session tokens, and platform analytics data.

03 How We Use Your Data

All data collected by TH77 used solely for the purposes stated herein. We will not use your data for any other purpose without first obtaining your consent.

• Account management: to register, verify, and maintain your account on the TH77 platform.
• Transaction processing: ensure your deposits and withdrawals are processed accurately and securely to the correct account.
• Identity verification (KYC): meet legal compliance requirements and prevent fraud and money laundering.
• Customer support: enable our team to assist you more effectively when you contact us.
• Platform security: identify and prevent suspicious activity, fraud, or system abuse.
• Service improvement: analyze usage patterns to enhance the overall user experience.
• Marketing communications: send information about the latest promotions and offers — only if you have given your consent.

You can opt out of marketing communications at any time by updating your notification settings in your account or by contacting our support team.

04 Data Sharing with Third Parties

TH77 never sell or rent your personal data to any third party. However, in certain limited situations, we may share your information with the following parties:

Trusted Service Providers

Th77 works with trusted third-party service providers that help us operate the platform — including payment processors, identity verification service providers, and cloud infrastructure providers. All third parties are bound by strict confidentiality agreements and may only use your data for purposes we direct.

Legal Requirements

We may disclose your information if required by law, court order, or a competent authority. In such cases, we will disclose only the minimum information necessary and will notify you if permitted by law.

05 Data Security

Th77 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• Data encryption in transit: all communications between your device and TH77's servers are protected with 256-bit TLS/SSL protocol.
• Data encryption at rest: sensitive information such as passwords and financial details is stored in encrypted form.
• Layered access control: a tiered authorization system ensures that only authorized staff can access specific data.
• 24/7 monitoring: an active threat detection system continuously monitors for any suspicious activity.
• Periodic audits: security assessments and penetration testing are carried out periodically by independent experts.
• Two-factor authentication (2FA): available to all users as an additional layer of security.

While we make every effort to protect your data, no system is 100% immune to threats. Should any security breach involving your personal data occur, TH77 will notify you within the timeframe required by applicable law.

06 Cookies & Tracking Technologies

Th77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

• Essential cookies: required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference cookies: save your preferences such as language, theme, and display settings for your convenience.
• Analytics cookies: help us understand how users interact with the platform for improvement purposes.
• Performance cookies: collect data on page loading speed and the platform's technical performance.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the TH77 platform.

07 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy policy of TH77, you have the following rights regarding your personal data:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your information is inaccurate or outdated, you may request that we update it.
• Right to erasure: under certain circumstances, you may request that we delete your personal data.
• Right to object: you may object to the processing of your data for direct marketing purposes.
• Right to withdraw consent: if data processing is based on your consent, you may withdraw that consent at any time.
• Right to complain: you have the right to lodge a complaint with the relevant data protection authority.

To exercise any of the above rights, contact the th77 privacy team via Live Chat or our support email. We will process your request within 14 business days.

08 Data Retention Period

Th77 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: retained for as long as your account is active and for a reasonable period following account closure.
• Financial transaction records: retained for a minimum of 7 years in accordance with financial compliance requirements.
• KYC documents: retained for the duration the account is active and up to 5 years after account closure.
• Support communication logs: retained for 2 years for reference and quality assurance purposes.
• Analytics data: stored in anonymized form for a maximum of 26 months.

Once the retention period expires, data will be securely deleted or permanently anonymised.

09 Children's Privacy

Platform TH77 is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we determine that we have collected personal data from a child without verified parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.

If you believe your child has registered a TH77 account, please contact us immediately so that appropriate action can be taken.

10 Links to Third-Party Websites

Platform TH77 may contain links to third-party websites or services that are not under our control. This Privacy Policy applies only to services provided directly by TH77.

Th77 is not responsible for the privacy practices or content of third-party websites that may appear in the context of our services. We encourage you to read the privacy policy of every website you visit.

11 Amendments to the Privacy Policy

Th77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be displayed on this page with a new update date.

For significant changes, we will notify you via in-platform notifications or your registered email. Continued use of the TH77 platform after amendments are published constitutes your acceptance of the updated Privacy Policy.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach us through the following channels:

• Live Chat: available 24/7 via the chat icon at the bottom corner of the TH77 platform.
• Privacy Email: [email protected]
• FAQ: visit the page FAQ for answers to general privacy inquiries.

The th77 privacy team is committed to responding within 14 business days for all personal data-related inquiries.